Terms of Purchase
Design My Party offers delivery through Australia Post. We use Australia Registered Post for all online orders. Orders are made up/packed and despatched out from our studio within 1-2 business days. Design My Party does not accept any responsibility for shipping times, and we cannot refund items that arrive later than your party or required time. The delivery time to your destination will vary according to your postcode and we ship from a country location postcode 2400. To check the estimated time of shipping please click here. We are not able to offer express post. Design My Party does not accept any responsibility for goods once they have been collected by Australia Post, including any loss or damage in transit. No reimbursement will be made by Design My Party in such cases.
Where inaccurate or incomplete details are provided and additional delivery costs are incurred, you will be liable to pay these costs.
All personalised made to order items are non refundable due to the handmade nature. We are happy to exhcange or refund if the item is damaged.
I’ve changed my mind. How do I return an item from my order?
You are welcome to return items (except personalised items and made to order tissue garlands, confetti balloons etc) within 7 days of receipt if you change your mind or no longer have use for it. Please package up your item securely and ship it by registered post or courier to PO Box 115, Moree NSW 2400, with a copy of your invoice and an explanatory note. Items must reach us in new condition, in their original packaging. We will send you a store credit for the cost of the item, valid for 3 months. If you received free shipping on your order, the cost of shipping the item to you will be deducted from your credit amount.
If you have purchased items on clearance or at a sale price, no returns will be accepted if you have simply changed your mind.
If your item arrives later than you hoped for, we are unable to provide a refund as we do not guarantee shipping or delivery times. You are still welcome to return your item for a credit although made to order items such as confetti, confetti balloons and tassel garlands are non refundable.
I received a damaged item. What now?
If your item arrives in a faulty condition, please contact us
within 7 days of receipt for details of how to return your item for a replacement or refund. We'll do our best to sort things out for you asap! If we ask you to return an item to us, please choose an insured shipping method so that we can reimburse you if it is damaged/missing in transit. If your item develops a fault after purchase, please contact us for support.